Ongoing care after launch

What is included

• A named care scope for one website, one application, or one automation
• A monthly allowance, stated in the agreement, for questions and small edits that fit that scope
• A written approval step before work outside that allowance starts

Scope limits

• Hosting, domains, email, payment processing, API use, and other third-party charges are separate unless the quote lists them.
• This service does not include an automated backup or restore system. Backup checks, and who restores a copy, are included only when the agreement names them.
• New pages, new features, and extra workflows are quoted and approved before that work starts.
• This is not 24-hour support, and there is no promised response time. Response depends on the issue and on outside services such as a host or a payment provider.
• Unused support or editing time stays in that month. It is not added to a later month unless the written agreement says so.

Website care

Two website options are available. Both cover a scheduled review of the public site named in the agreement and the routine updates that review calls for. The second option includes a larger monthly allowance for support and minor edits. The agreement states which option you have and the size of the allowance.

• Monitoring and routine maintenance: a scheduled review and the routine updates named in the agreement. This is not a 24-hour monitoring service.
• Included support or editing time: questions and small content edits inside the monthly allowance.
• Hosting and third-party charges: domain, hosting, and other vendor fees stay separate unless the quote lists them.
• Backups: no automated backup or restore service is included. A backup check or a restoration is included only when the agreement names it and who performs it.
• New features: a new page, integration, or feature is quoted and approved before work starts.

Application care

Application care maintains the application named in the agreement, inside that agreement’s monthly allowance.

• Monitoring and routine maintenance: review and maintenance of the named application. This is not a 24-hour monitoring service.
• Included support or editing time: questions and maintenance that fit the monthly allowance.
• Hosting and third-party charges: hosting, usage, and vendor fees stay separate unless the quote lists them.
• Backups: no automated backup or restore service is included. Restoration is included only when the agreement names it.
• New features: a new workflow or feature is quoted and approved before work starts.

Automation monitoring

Automation monitoring covers the one workflow named in the agreement.

• Monitoring and routine maintenance: a check of that workflow and troubleshooting inside the monthly allowance. A vendor API change can still stop the workflow.
• Included support or editing time: troubleshooting that fits the monthly allowance.
• Hosting and third-party charges: API, messaging, and other usage fees stay separate.
• Backups: workflow monitoring does not include a backup or restore service.
• New features: another workflow, or a change to the agreed one, is quoted and approved before work starts.

Relevant work

Pricing approach

Request a Quote

• The public price for this offer is “Request a Quote.” A written quote separates one-time project fees, setup fees, monthly or annual subscriptions, and optional care.
• Domains, hosting, payment processing, app store fees, licenses, and other third-party costs are additional unless the quote lists them.
• Revision rounds, support time, and integrations are limited to the written scope. We do not offer unlimited revisions, unlimited support, or guaranteed business results.