Refund / Cancellation Policy

This Refund / Cancellation Policy explains how refunds, cancellations, and rescheduling are handled for services or subscriptions purchased from Modern Tech Solutions ("we", "us", or "our").

1. Deposits and booking fees

Deposits or booking fees (if applicable) are generally non-refundable, except where required by law or explicitly stated in your Order or invoice.

2. One-time services (projects / implementations)

• If work has not started, you may request cancellation. Any refund will be evaluated based on the applicable Order and payment method fees.
• If work has started, refunds (if any) are limited to the unused portion of fees after deducting time already spent, completed milestones, and non-recoverable expenses.
• Delivered work product (including code, designs, or files) may be withheld until outstanding balances are paid.

3. Subscriptions (if applicable)

• You can cancel a subscription at any time unless your Order states otherwise.
• Subscription fees are typically non-refundable once a billing period begins, except where required by law.

4. Rescheduling

If your purchase includes a scheduled call/consultation, you may reschedule by contacting us. We may require reasonable notice to avoid forfeiting a booking fee.

5. Chargebacks

If you have a billing question, please contact us before initiating a chargeback. We may suspend service during chargeback investigations.

6. How to request a refund or cancellation

Email ocbarc@gmail.com with your name, purchase details, and the reason for the request. We’ll respond as soon as reasonably possible.

7. Legal rights

This policy does not limit any rights you may have under applicable consumer protection laws.